User Journey Mickael Rutembya · Customer Value Journey

Stage 2 — Engage

User Flow Atlas

CVJ Stage 2 (Ryan Deiss): the visitor lands and consumes content. This stage maps Core Web Vitals, page load performance, bounce rate, time on site, and all engagement userflows that keep the visitor reading and exploring.

Journey stage

Engage — the visitor consumes your content

« I have clicked through from the search result. Now I need the page to load fast, the content to be readable, and the experience to keep me exploring rather than bouncing back to Google. »

SEO signals for this stage

SignalCurrent statusSource
Page load time✅ Optimized to 2.1s (target < 3s)website-audit-2024-03-19.md:9
LCP✅ Optimized to 2.1s (target < 2.5s)website-audit-2024-03-19.md:87
FID / INP✅ Reduced to 60ms (target < 100ms)website-audit-2024-03-19.md:88
CLS✅ Stabilized to 0.04 (target < 0.1)website-audit-2024-03-19.md:86
TBT✅ Reduced to 120ms (target < 300ms)website-audit-2024-03-19.md:85
Bounce rate⚠️ 58% (target 45%)website-audit-2024-03-19.md:99
Time on site⚠️ 2:15 avg (target 3:00+)website-audit-2024-03-19.md:100
Mobile-friendly score✅ Above 90seo-specification.md:166
Console errors✅ No critical JS errorswebsite-audit-2024-03-19.md:23
Click depth⚠️ Some important pages at 3+ clickswebsite-audit-2024-03-19.md:101

Engage-stage userflow map

Engage-stage flows — click a node to open the detailed userflow.userjourney
flowchart LR STR(["Stranger clicks SERP"]) --> HOME["/ (Landing)"] HOME --> CAPS["/expertises/ (Capabilities)"] HOME --> PROJS["/realisations/ (Projects)"] HOME --> CV["/parcours/ (CV)"] HOME --> ENG["/engagement/"] HOME --> TOOLS["/outils/ (Tools)"] HOME --> ARTS["/articles/"] HOME --> PRODS["/ressources/produits/ (Products)"] HOME --> LEGAL["/mentions-legales/"] CAPS --> OFFER["/expertises/<slug>/ (Offer detail)"] PROJS --> DOMAIN["/realisations/<domain>/"] CV --> EXP["/parcours/<slug>/ (Experience)"] CV --> CERT["/parcours/certifications/"] ENG --> AUD["/engagement/audiences/"] TOOLS --> CALC["/outils/calculator/"] TOOLS --> DIAG["/ressources/produits/diagnostic-framework/"] ARTS --> ADET["/articles/<slug>/"] PRODS --> PDET["/ressources/produits/<slug>/"] LEGAL --> PRIV["/privacy/"] LEGAL --> CGV["/cgv/"] OFFER --> ENG DOMAIN --> PROJS EXP --> CERT AUD --> TOOLS CALC --> DEP["/outils/calculator/depot/"] DIAG --> PNOTE["Pharma Scope Note (PDF)"] ADET --> OFFER PDET --> CALC click HOME "https://mickael-umt.com/" "Open Home" click CAPS "https://mickael-umt.com/expertises/" "Open Capabilities" click PROJS "https://mickael-umt.com/realisations/" "Open Projects" click CV "https://mickael-umt.com/parcours/" "Open CV" click ENG "https://mickael-umt.com/engagement/" "Open Engagement" click TOOLS "https://mickael-umt.com/outils/" "Open Tools" click ARTS "https://mickael-umt.com/articles/" "Open Articles" click PRODS "https://mickael-umt.com/ressources/produits/" "Open Products" click OFFER "https://mickael-umt.com/expertises/agentic-ai/" "Open Offer" click DOMAIN "https://mickael-umt.com/realisations/cybersecurite/" "Open Domain" click EXP "https://mickael-umt.com/parcours/agentic-ai-production-assurance/" "Open Experience" click CERT "https://mickael-umt.com/parcours/certifications/" "Open Certificates" click AUD "https://mickael-umt.com/engagement/audiences/" "Open Audiences" click CALC "https://mickael-umt.com/outils/calculator/" "Open Calculator" click DIAG "https://mickael-umt.com/ressources/produits/diagnostic-framework/" "Open Diagnostic" click ADET "https://mickael-umt.com/articles/agentic-ai-framework/" "Open Article" click PDET "https://mickael-umt.com/ressources/produits/ai-production-assurance/" "Open Product" click DEP "https://mickael-umt.com/outils/calculator/depot/" "Open Deposit" click LEGAL "https://mickael-umt.com/mentions-legales/" "Open Legal" click PRIV "https://mickael-umt.com/privacy/" "Open Privacy" click CGV "https://mickael-umt.com/cgv/" "Open CGV"

Userflow mapping

UserflowRouteEngagement role
Home /Hero matrix and bento cards keep visitor exploring for 2+ minutes
Capabilities catalogue /expertises/Ten capability tiles encourage browsing — reduces bounce rate
Offer detail /expertises/<slug>/Mechanism, deliverables, and evidence sections increase dwell time
Expertise category /expertises/<category>/Category filter landing — topic cluster engagement
Evidence — Projects /realisations/Proof portfolio builds trust and increases session duration
Project domain /realisations/<domain>/Domain-filtered evidence keeps visitor in topical context
Career & competencies /parcours/Personal brand narrative — author authority and session depth
Experience detail /parcours/<slug>/Atomic commit links and evidence notes encourage deep reading
Verifiable certificates /parcours/certifications/On-chain ledger verification — E-E-A-T engagement signal
Engagement formats /engagement/Service comparison — decision-support content increases time on site
Decision profiles /engagement/audiences/Avatar matching — interactive content increases engagement
Articles /articles/Technical notes hub — primary content engagement driver
Article detail /articles/<slug>/Individual articles — longest-form content for dwell time
Calculator /outils/calculator/Interactive tool — high engagement, low bounce
Calculator method /outils/calculator/methode/Transparency content — builds trust and increases session depth
Diagnostic Framework /ressources/produits/diagnostic-framework/Downloadable framework — high-value engagement content
Office Hours /office-hours/Session listings — event-driven engagement
Products catalogue /ressources/produits/Paid and free products — monetizable engagement

SEO actions for Engage stage

ActionOwnerPriorityStatus
Maintain Core Web Vitals in green (LCP < 2.5s, FID < 100ms, CLS < 0.1)Frontend (Sarah)High✅ Green
Reduce bounce rate from 58% to 45% via above-the-fold CTA optimisationUI/UX (David)High⚠️ In progress
Increase time on site from 2:15 to 3:00+ via related-content recommendationsContent (David)Medium⚠️ Partial
Implement lazy loading for all below-the-fold imagesFrontend (Sarah)Medium✅ Done
Add progressive image loading and skeleton screensFrontend (Sarah)Medium⚠️ Partial
Reduce click depth for key pages to 2 clicks or less from homepageContent (David)Medium⚠️ Partial
Improve typography and contrast for secondary text (WCAG 4.5:1)UI/UX (David)Medium⚠️ Partial
Add structured content formatting (bullets, tables, callouts) for scannabilityContent (David)Medium⚠️ Partial
Monitor API response time and keep under 500msBackend (Elena)Medium✅ Optimized
Ensure no horizontal scrolling on mobile devicesFrontend (Sarah)High✅ Confirmed

Flow scenario

Scenario E1

CTO reads AI Production Assurance page and explores related content

Trigger

  • Visitor clicks organic SERP result for “AI production assurance pharmaceutical”
  • Page loads in 2.1s with LCP at 2.1s and CLS at 0.04
  • Visitor reads the mechanism, deliverables, and evidence sections
  • Related-content recommendations suggest the diagnostic framework

Experience

  1. The page has a unique H1, scannable H2/H3 structure, and inline CTAs to related content.
  2. Images are lazy-loaded with proper alt text — no layout shift.
  3. Internal links from the offer detail page lead to the diagnostic framework and articles hub.
  4. The visitor spends 3+ minutes on site, views 2-3 pages, and does not bounce.
  5. Progresses to the Subscribe stage via newsletter signup or return visit.

Trust and safety rules

  • Core Web Vitals thresholds are monitored continuously in production — no regression beyond LCP 2.5s, FID 100ms, CLS 0.1.
  • All external links open in new tabs with rel="noopener" to preserve session context.
  • No intrusive interstitials or pop-ups before 50% scroll depth — avoids Google penalty.
  • Content formatting follows a consistent H1 → H2 → H3 hierarchy — screen-reader friendly.
  • Mobile navigation uses a hamburger menu with touch targets ≥ 48px — meets WCAG 2.5.5.

Result states

StateWhat the visitor seesWhat happens next
BouncedVisitor leaves after viewing 1 page, < 10 secondsNo progression — improve CTA placement, content relevance, and load speed
Short engagementVisitor views 1-2 pages, 10-60 secondsWeak signal — improve internal linking and related-content recommendations
Deep engagementVisitor views 3+ pages, 2+ minutes, follows internal linksStrong signal — progress to Subscribe stage
Returning visitorVisitor comes back within 7 days via direct or organic searchAuto-progresses to Subscribe stage
Newsletter signupVisitor provides email for content updates or lead magnetProgresses to Subscribe stage with confirmed contact