User Flow Mickael Rutembya · Flow Atlas

Diagnostic Framework

/outils/diagnostic-framework/

Visitor discovers the diagnostic framework as a structured readiness tool, with a downloadable PDF.

User intent

What the visitor is trying to do

« I want to assess our readiness with a structured framework and keep a reference document. »

Entry points

ElementDestination
Tools nav Diagnostic Framework/outils/diagnostic-framework/
Home CTA Diagnostic/outils/diagnostic-framework/
PDF link Download framework/outils/diagnostic-framework/

Flow

Adjacent routes — click a node to open it.userflow
flowchart LR Start(["Visitor"]) --> Direct["/outils/diagnostic-framework/"] Direct --> Home["/"] Direct --> Contact["/contact/"] Direct --> Tools["/outils/"] Home --> End(["Framework reviewed or PDF downloaded"]) Contact --> End Tools --> End click Direct "https://mickael-umt.com/outils/diagnostic-framework/" "Open Diagnostic" click Home "https://mickael-umt.com/" "Open Home" click Contact "https://mickael-umt.com/contact/" "Open Contact" click Tools "https://mickael-umt.com/outils/" "Open Tools" click End "https://mickael-umt.com/contact/" "Open Contact"

Screen inventory

IDScreenUser task
P0Diagnostic FrameworkRead framework and download PDF
P1ContactEngage for scoped diagnostic
P2ToolsExplore other resources

Flow scenario

Scenario TF1

Change lead prepares internal assessment

Trigger

  • Visitor clicks diagnostic framework from tools
  • Needs a structured readiness checklist for leadership

Experience

  1. Framework page loads with axes, criteria, and maturity levels.
  2. Visitor reviews framework overview and rationale.
  3. Clicks PDF download to share internally or print.

Trust and safety rules

  • Framework is indicative and not a replacement for scoped diagnostic.
  • PDF is provided as-is; no personal data is collected for download.
  • Final assessment requires engagement and contextualization.

Interaction rules

  • Static page with download link.
  • No authentication required.
  • CTA to contact if visitor wants scoped engagement.

Result states

StateWhat the visitor seesWhat happens next
ReviewedFramework axes and PDF downloadVisitor downloads PDF or contacts for scoped work