User Flow Mickael Rutembya · Flow Atlas

Contact & qualification

Visitor submits a free-form message or the structured call-qualification form.

User intent

What the visitor is trying to do

« I want to reach the consultant directly, or answer a short structured form to receive a recommended meeting format and scope estimate. »

Entry points

Element	Destination
Nav "Contact"	`/contact/`
Home "Qualifier une mission"	`/contact/#call-qualifier`
Tools hub "Qualifier"	`/contact/#call-qualifier`
Offer detail "Qualifier une mission"	`/contact/#call-qualifier`
Calculator "Discuter d'une mission"	`/contact/`
Qualification result "Réserver cet appel"	`External booking link`

Flow

Adjacent routes — click a node to open it.userflow

flowchart LR Start(["Visitor arrives"]) --> Contact["/contact/ (Contact)"] Contact --> FreeForm["Free-form message form"] Contact --> Qualifier["Structured call-qualification form"] Qualifier --> Result["Qualification result"] Result -->|Fast track| BookFast["External booking link (fast track)"] Result -->|Recommended| BookRec["External booking link (recommended)"] Result -->|Group format| OfficeHours["/ressources/office-hours/"] Qualifier -->|Skip| Eng["/engagement/"] Eng --> End(["Engagement started"]) click Contact "https://mickael-umt.com/contact/" "Open Contact" click Qualifier "https://mickael-umt.com/contact/#call-qualifier" "Open Qualification" click Result "https://mickael-umt.com/contact/" "View Result" click OfficeHours "https://mickael-umt.com/ressources/office-hours/" "Open Office Hours" click Eng "https://mickael-umt.com/engagement/" "Open Engagement" click End "https://mickael-umt.com/contact/#call-qualifier" "Open Qualification"

Screen inventory

ID	Screen	User task
P0	Contact page	Choose free-form or structured qualification
P1	Free-form form	Submit a message with email and optional details
P2	Qualification form	Answer outcome, urgency, budget, format, and context
P3	Qualification result	Review recommended format, avatar fit, and booking link
P4	External booking	Book a call via the recommended calendar link
P5	Office Hours	Join a waitlist or buy a seat for group format

Flow scenario

Scenario Q1

CTO qualifies a 3-month AI security mission

Trigger

Visitor clicks "Qualifier une mission" from the home page
Lands on /contact/#call-qualifier
Fills the structured qualification form

Experience

The contact page presents two paths: a free-form message and a structured call-qualification form.
The visitor chooses the structured form and answers outcome, urgency, budget, contract duration, and collaboration format.
The system routes the lead: fast track for high-priority contexts, recommended path for standard fits.
The qualification result shows the recommended meeting duration, interest level, and avatar fit estimate.
The visitor clicks "Réserver cet appel" to open the external booking calendar.
If the format is collective, the visitor is directed to Office Hours to join a waitlist or buy a seat.
On submit, a CallQualification row is created and the visitor sees a confirmation with a quote context.

Trust and safety rules

All pricing is public and deterministic; no coefficient reaches the browser.
The calculator access gate blocks disposable and non-routable domains.
Payment pages are blocked by robots.txt and carry no editorial SEO value.
No card data touches the server; Stripe hosts the checkout page.
Qualification data is stored locally and used only for lead routing; no third-party API is called.
The confirm_devis token is signed and time-limited; it validates interest without exposing the quote engine.

Interaction rules

Mobile fields use 16 px text to avoid browser zoom.
Reduced-motion preferences disable nonessential transitions.
Language toggle switches FR/EN across all strings.
Everything is optional; an email and one sentence are enough to start.

Result states

State	What the visitor sees	What happens next
Browsing	Contact page with two paths	Visitor chooses free-form or structured form
Qualified	Result with recommended format and booking link	Visitor books externally or joins Office Hours
Confirmed	Success message with quote context	Owner reviews lead
Converted	Stripe return page with entitlements	Buyer downloads or books